State Bank of India (SBI) one of India’s largest private banks has around 450 ATM’s alone in its West Bengal circle. The bank with repute for excellent customer service and trouble-free banking system has opened these numbers of ATMs vigorously as part of their expansion drive. SBI has the largest number of ATMs in Kolkata compared to the other nationalised and private banks operating in the city. These ATMs can be found in almost every nook and corner of the metropolitan city. You name a popular joint or street in the city of Kolkata and definitely you will locate a Green-Blue trademark SBI ATM staring at you.
There is no doubt that the SBI ATM card holders are the luckiest one in the city when it comes to getting money during odd hours of the day and urgent circumstances. ATM or Automated Teller Machine is also popularly known as ALL TIME MONEY by the customers. But as they saying go – money is alluring, it is 100% true in case of SBI ATMs. During odd hours of the day and during urgent requirement, when you need some money instantly, you will find a SBI ATM within your reach but to you money will be still like an illusion. Either the ATM will be completely out of order or after lots of hard work and putting all the information correctly you will be informed that money cannot be dispensed at the moment. You will feel like smashing the ATM with any hard object available at that moment.
Realising how agonising the moment can be for a customer most of the SBI ATMs have very powerful air conditioners (ACs) to keep cool the angry customer. Now the only thing a customer can do is to step out of the ATM and start looking for another SBI ATM with an anticipation will he be getting money.
If so many SBI ATMs stand idle, just to prove the might of SBI to other banks, then it will be of no use to its customers. What is the use of keeping so many ATMs at every turn in the city if it is not properly maintained by the SBI authority? They can rather reduce the number of ATMs and concentrate more on better customer service, which is more important for a customer.
There is no doubt that the SBI ATM card holders are the luckiest one in the city when it comes to getting money during odd hours of the day and urgent circumstances. ATM or Automated Teller Machine is also popularly known as ALL TIME MONEY by the customers. But as they saying go – money is alluring, it is 100% true in case of SBI ATMs. During odd hours of the day and during urgent requirement, when you need some money instantly, you will find a SBI ATM within your reach but to you money will be still like an illusion. Either the ATM will be completely out of order or after lots of hard work and putting all the information correctly you will be informed that money cannot be dispensed at the moment. You will feel like smashing the ATM with any hard object available at that moment.
Realising how agonising the moment can be for a customer most of the SBI ATMs have very powerful air conditioners (ACs) to keep cool the angry customer. Now the only thing a customer can do is to step out of the ATM and start looking for another SBI ATM with an anticipation will he be getting money.
If so many SBI ATMs stand idle, just to prove the might of SBI to other banks, then it will be of no use to its customers. What is the use of keeping so many ATMs at every turn in the city if it is not properly maintained by the SBI authority? They can rather reduce the number of ATMs and concentrate more on better customer service, which is more important for a customer.
6 comments:
This is very true.SBI authorities should try and concentrate more on customer satisfaction than on futile expansion.
Logi-call has deleted the first two comments because they were meaningless slangs in U.P and Bihari style, probably from a member of a SBI family who couldn't take the blow
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